Do you ship via Royal Mail?
The issues with Royal Mail are deliveries are not properly tracked; this causes issues when trying to track an order and find out exactly where it is.
We use a fully tracked courier service ( DPD ). The carriage charge may cost a few pounds more; however DPD have an exceptionally and consistently high success rate for our deliveries and problems are very rare.
Isolated problems here and there are an unavoidable consequence for any company dealing with such high volumes of deliveries as we do. By having such accurate and detailed information available to base any investigations on, we are able to quickly and effectively resolve any queries.
For these reasons we do not use Royal Mail.